Delivery information
At Silk Infinity flowers, we understand that prompt delivery is essential to ensure your artificial flower arrangements reach you in perfect condition and on time for your special occasion. Our delivery lead times can vary based on several factors, including the destination, product availability, busy seasons, and shipping method selected. Here is a general guideline for our delivery lead times:
-
Standard Delivery once item has been shipped typically takes between 3-5 business days for domestic orders, depending on your location. For international orders, delivery times may vary and can range from 8-10 business days. Lead time for items will be stated at checkout.
-
Express Delivery: If you need your artificial flower arrangements in a hurry, we offer an express delivery option. Express deliveries once items have been shipped usually take between 1 to 2 business days for domestic orders, and international express delivery times can range from 2-3 business days.
-
Custom Orders: For made to order artificial flower arrangements, please allow additional time for our skilled florists to create your unique piece. The lead time for made to orders can vary depending on the complexity of the design and the availability of specific materials. We will provide you with a specific delivery estimate when you place your custom order. Lead time will be stated at checkout.
-
Peak Seasons and Holidays: During peak seasons and holidays, such as Valentine's Day, Mother's Day, and Christmas, we may experience higher order volumes. We recommend placing your order well in advance to ensure timely delivery during these busy times.
-
Special Requests: If you have specific delivery date requirements or special requests, please contact our customer service team. We will do our best to accommodate your needs and provide you with a delivery schedule that aligns with your preferences.
Please note that delivery times may be subject to change based on external factors, such as weather conditions, busy periods or unexpected delays in the shipping process. To ensure the most accurate delivery estimate for your order, we recommend contacting our customer service team or checking the estimated delivery date during the checkout process on our website.
At Silk Infinity Flowers we prioritise customer satisfaction, and we strive to meet your delivery expectations to make your experience with us as smooth and convenient as possible.
Refund policy:
Thank you for choosing Silk Infinity Flowers for your made-to-order artificial flower arrangements. We understand that all items are made to order and that refunds are not available as a part of our policy. We want to ensure that you are fully informed about our terms and conditions regarding refunds and cancellations.
Our Refund Policy: At Silk Infinity Flowers, we take great care in crafting made-to-order items for each customer. Due to the personalised nature of these creations, once production has begun, we are unable to offer refunds. This policy is in place to protect the integrity of our craftsmanship and the resources invested in creating your unique arrangement.
Cancellation Policy: Since we start ordering materials for your made-to-order item shortly after receiving your order, we have a limited window for cancellations. If you wish to cancel your order, please notify us as soon as possible, preferably within 48 hours of placing your order. If your cancellation request is received within this timeframe and before production begins, we may be able to process your cancellation and issue a refund.
Quality Assurance: We are committed to delivering high-quality artificial flower arrangements that meet or exceed your expectations. If there are any concerns about the quality or accuracy of your made-to-order item upon receipt, please contact our customer service team immediately. We will work with you to address any issues and, if necessary, explore options for resolution.
Customisation and Communication: Before placing your order, we encourage you to communicate your preferences, design specifications, and any special requests clearly with our team. We want to ensure that your made-to-order item aligns with your vision, and our florists will do their best to bring that vision to life.
By proceeding with your purchase, you acknowledge and agree to our no-refund policy for made-to-order items. We are committed to providing you with exceptional service and a beautiful product that you'll cherish for years to come. If you have any questions or require further clarification about our policies, please don't hesitate to reach out to our customer service team. Your satisfaction remains our top priority, and we appreciate your understanding of our refund policy in the context of personalised, made-to-order items.
Here is a sample terms and conditions section for your website, tailored to the UK legal framework. This section addresses the situation where a discount code gives a higher discount than intended:
---
Terms and Conditions
Pricing and Discount Errors
1. **General Pricing Policy**
- All prices displayed on our website are correct to the best of our knowledge. However, in the event of a pricing error, we reserve the right to correct the error and adjust your order accordingly.
2. **Discount Codes**
- We occasionally offer promotional discount codes that can be applied to orders at checkout. Each discount code is subject to specific terms and conditions, including the validity period and the applicable products or categories.
3. **Incorrect Discounts**
- If a discount code provides a higher discount than intended due to an error (e.g., technical error, typographical error), we will not be able to honor the order at the incorrectly discounted price.
- In such cases, we will contact you as soon as possible to inform you of the correct discount amount. You will have the option to:
1. **Proceed with the Order**: At the correct price, with the properly calculated discount as intended and advertised.
2. **Cancel the Order**: If you do not wish to proceed with the order at the correct price, we will cancel the order and issue a full refund.
4. **Order Acceptance**
- Your order is an offer to buy from us. No contract exists between you and us for the sale of any goods until we have confirmed acceptance of your order by issuing an email order confirmation.
- If we discover a pricing error or an incorrect discount after we have accepted your order but before dispatch, we reserve the right to cancel the order. In such cases, we will notify you and provide a full refund.
5. **Right to Cancel Orders**
- We reserve the right to cancel any orders that we believe, in our sole discretion, were placed using erroneous pricing or discount codes, whether due to human error, technical malfunction, or any other reason.
6. **Communication**
- If there is an issue with your order related to pricing or discount codes, we will contact you using the email address or phone number provided at the time of order. It is your responsibility to ensure that your contact details are accurate and up to date.
7. **Limitation of Liability**
- Our liability to you for losses arising from any order is limited to the total amount of the order. We are not responsible for any additional costs or losses you incur due to a pricing error or incorrect discount code.
By placing an order on our website, you agree to these terms and conditions. We recommend reviewing this section regularly, as we may update our policies from time to time.