Important information on delivery timescale.

Delivery vary on each item. Hair accessories can take up to 1-2 weeks to make and ship. Floral arrangements take 4-6 weeks to make and ship. Wedding packages take up to 6 weeks.In busy periods it can take 8 weeks. This is because all our items are specially handmade for each customer. The timescale for delivery once shipped depends on where you live in the world. All delivery timescales are stated on checkout. If you are on a short timescale to receive your items you will be given an option to upgrade to faster shipping. If there is no option to upgrade then please email silkinfinityflowers@hotmail.com and we will do our best to see if we can deliver quicker for you extra charges will apply. If you are on a short time scale please contact us and we will try our best to rush your order extra charges may apply. Please contact us before ordering to ensure we can accommodate your needs. 

Special Delivery
Any orders using Special delivery next working day placed after 1pm will not receive the item the following day but the day after this. All orders placed before 1pm will receive there item the following day. 

Postage charges
Customers are responsible for paying postage charges. Refunds will be given only for the cost of the item returned. Please allow up to 30days for refunds.

Return and refunds:

All our floral arrangements and floral hair accessories are made to order for each customer and non refundable, unless the item is faulty. If there is a problem with your order then please email us silkinfinityflowers@hotmail.com and we will do our very best to rectify the problem. If you have ordered a wedding package or any artificial arrangement then you will be sent pictures of your items before sending out to you to ensure you are happy with the product/products. 

All non artificial floral hair accessories can be returned and refunded. Please contact us within 14 days of receiving your item and send back to us within 30days. Please allow up to 30 days for a full refund on the item only. Postage charges will not be refunded.