Frequently asked questions

Custom and personalised orders

Custom orders are welcome but will incur extra charges. If an item seen on the shop is changed in any way this is classed as a custom order. Personalised hair pieces and all made to order flowers are non refundable.

How long will my order take?

This depends on the item you have ordered and is stated on checkout.

Sizing details

We do our best to measure exactly the same in the description. However sizes are a approximate and may differ slightly over at times by 2/3cm on arrangements and 1/2cm on hair accessories. All bouquets are measured by the curvature not diameter.

How to I care for my flowers?

The beauty of real touch and artificial flowers are you get to keep them forever. Please keep artificial and real touch flowers away from direct sunlight as this can cause discolouring over time. Lightly dust the flowers from time to time to ensure they stay the best quality and condition possible.

What if an item is discontinued?

Sometimes flowers and foliage that we buy can become discontinued. If this happens we will use a replacement item similar to the product previously used. If we cannot match we will contact the customer to find an alternative. 

Are real touch flowers made from latex?

Yes, the real touch flowers have latex material in them so please for health and safety make sure you are not allergic to latex.

Can I have a refund?

All our custom, personalised items, floral hair pieces, bouquets and arrangements are all made to order items . These are non refundable unless damaged. If you have any questions regarding your item then please message and we will be happy to help!

How are the bouquets measured? 
Bouquets are measured by the curvature not diameter.